NHRC Unveils Updated Complaints Manual to Enhance Justice Access Amid Digital Transformation

By Toffa Momoh | Abuja

The National Human Rights Commission (NHRC) has taken a significant step towards improving access to justice for victims of human rights abuses with the validation of its reviewed Harmonized Complaints and Redress Manual.

The manual promises to provide faster and safer justice for victims nationwide.

Speaking at the validation workshop in Abuja, NHRC Executive Secretary Dr. Tony Ojukwu emphasized the importance of the manual, citing the Latin maxim “Ubi jus ibi remedium” (“where there is a right, there must be a remedy”).

He noted that the manual addresses the long-standing issue of court delays and gaps, providing a robust system for victims to seek redress without fear of reprisal or secondary victimization.

A key feature of the updated manual is the integration of the Human Rights Abuse Tracking System (HRAT), which automates submissions, filing, sorting, and escalation of complaints. Dr. Ojukwu stated that the NHRC is moving towards full digitization, combining digital workflow with traditional methods to ensure transparency, confidentiality, and referrals.

Former Director of Civil and Political Rights Department Mr. Abdulrahman Yakubu praised the NHRC’s efforts, noting that the old manual had limitations, including a lack of digital capabilities and resource shortages. He commended Dr. Ojukwu’s leadership in driving the update process.

Director General of the National Agency for the Control of Aids (NACA), Dr. Temitope Ilori, hailed the new manual as a significant step towards accountability and trust, boosting resolution and respect for human rights.

Stakeholders are currently refining the reviewed manual to ensure it meets the needs of Nigerians and enhances access to justice.